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Frequently Asked Questions


I think I’m eligible but the registration message doesn’t appear when I log in to the Student Hub?

Don’t panic. If you feel that you are eligible to graduate but a registration message isn’t appearing when you log in to the Student Hub, please email  

I don’t know my results yet - should I register for graduation?

Yes, you should register even you haven't had your results yet. All graduation registrations are subject to your final results and the successful completion of your programme.

If you are unsure if you are eligible to graduate please contact your Programme Leader or School/College Administrator before you register.

Can I purchase extra tickets and do I pay for extra tickets?

Please note we will NOT be issuing tickets for your guests. 

All guests may sit in any unreserved seating, however if your guests do require special seating requirements they will be issued separate tickets.

I've heard certificates aren't being handed out on stage in March. Is this true?

Certificates will not be presented on stage at the March ceremonies.

Certificates for 2021 graduates will be printed and couriered to learners from December. 

This is to allow graduates to have their awards on hand to use for any applications for further study, jobs, or promotions which they may be relevant to.

When do I get my certificate and transcript?

Certificates and transcripts for 2021 graduates will be printed and couriered to learners from December. 

Certificates will not be presented on stage at the March ceremonies.

To ensure you receive your certificate please make sure your home address in your Student Hub is up to date.

If you are unable to access the Student Hub, but need to update your home address, email us at with your current address and we will update this on your behalf.

You will receive an email with a courier tracking number when your award has been sent.

Why does the tracking link for my certificate say No information available?

Due to the volume of parcels being sent at this time of year you may get the notification email from us before the tracking number has been received into the NZPost system. If the tracking link in your email returns a 'No information available' notification, please be patient and try again later. 

Can I get replacement certificates?

Yes you can, please contact us by email at regarding replacement certificates.

Charges may apply depending on the nature of the replacement requested.

How can I cancel my registration?

You must notify the Graduation Team ( at least five days prior to graduation if you are cancelling your order

Cancelled orders will be fully refunded into your bank account (please provide proof of account details).

The processing of refunds takes up to 10 working days.

Where is the gown room?

The gown room is located in B Block, accessible from St David Street. 

View on Google maps

Download full PDF map

What can I wear with my regalia (gown)?

There is no prescribed dress code, but your graduation ceremony is a formal celebration of your achievement, and we encourage you to dress appropriately.